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Refund Policy

Refund Policy

At YourVehicleHistory, we are dedicated to providing accurate, data-driven vehicle history reports that help customers make informed automotive decisions. Since our products are delivered digitally, please review this Refund Policy carefully before completing a purchase.

1. Digital Products Are Non-Refundable

All products and services provided through our platform are digital goods, including but not limited to:

  • Vehicle history reports

  • Market value analyses

  • Accident and damage summaries

  • Vehicle verification details

  • Export/import records

  • Warranty and recall information

Because these are intangible and instantly delivered digital items, all sales are final once a report has been processed and delivered. Refunds are not issued under normal circumstances.

2. No Refunds for Customer Errors

Refunds cannot be provided in cases where incorrect information was submitted by the customer, including:

  • Incorrect or invalid VIN

  • Typographical mistakes

  • Duplicate orders

  • Misunderstanding of the service scope

We strongly advise customers to double-check all details before placing an order.

3. Exceptions to This Policy

In limited circumstances, we may offer a correction or redelivery if:

  • Incorrect Report Delivered – The delivered report does not match the VIN you provided.

  • Incomplete or Corrupted Report – The report is missing essential data or cannot be accessed.

  • Report Not Delivered – Your report was not delivered within the standard timeframe (typically 7–10 hours) due to a system error on our end.

To request correction or redelivery, please contact us at info@yourvehiclehistory.com within 2 business days of receiving (or not receiving) your report.

4. Support & Technical Access Issues

If you face issues accessing or downloading your report, our support team will gladly assist you. However, since the product is considered delivered, technical access problems are not eligible for refunds.

Please check your Spam, Junk, and Promotions folders before reaching out.

5. Chargeback Policy

Submitting a chargeback after agreeing to these refund terms violates this policy.
YourVehicleHistory reserves the right to dispute any chargeback by providing proof of:

  • Successful report delivery

  • Service fulfillment

  • Customer acknowledgment of this policy

We encourage customers to contact us directly to resolve concerns before initiating a chargeback.

6. Agreement to This Policy

By placing an order with YourVehicleHistory, you confirm that:

  • You understand and accept that our digital products are non-refundable.

  • All sales are final unless an error occurs on our end.

  • You have fully read and accepted this Refund Policy.

7. Contact Us

For order-related assistance:

📧 Email: info@yourvehiclehistory.com
📞 Phone: 00000
📍 Address: null
🕘 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)